Oracle Service Cloud (RightNow) integration with Endeca

iBizSoft’s Oracle Service Cloud (RightNow Knowledgebase) integration with Endeca offers a powerful combination for the Oracle Cloud and Oracle Commerce users in guided search functionality.

Endeca users know its Guided Search is the most effective way for customers to dynamically explore the storefront and find relevant and desired items quickly. Considering RightNow’s (Oracle Service Cloud) knowledgebase is open to Endeca’s guided search functionalities, this integration offers a powerful guided search functionality.

Value adding Features
? Search for Oracle Service Cloud knowledgebase article on an Endeca based website
? Extract Oracle Service Cloud knowledgebase data into Endeca MDEX engine
? Generate reports from the Oracle Service Cloud interface
? Convert RightNow XMLs to Endeca compatible XML files

Reach out to sales@ibizsoftinc.com to find out more about the integration of Oracle Service Cloud with Endeca.