Integrating Oracle Cloud platforms – Enhanced CX

Ever since the advent of Oracle Cloud platforms a lot has been discussed around the integrations between the discrete Cloud platforms offered by Oracle.

iBizSoft developed a bunch of use cases integrating various Oracle Cloud platforms shown below, demonstrating the enhanced customer experience when implementing various unique features available on these cloud platforms.

• Oracle Commerce Cloud
• Oracle ERP Cloud
• Oracle Service Cloud
• Oracle Sales Cloud
• Oracle Marketing Cloud
• Oracle Social Cloud

This in turn helps organization drive innovation with reduced cost,  increased agility and minimized IT complexity.

For this demo, we consider Oracle Commerce Cloud platform as our starting point where a customer either places an order or abandons the cart. With Oracle Commerce Cloud merchants can build a flexible, feature-rich storefront and deploy an online store in a few weeks. Coupled with its integrations to ERP, Service, Sales, Marketing and Social Cloud platforms we implemented a holistic solution, by picking the best of the features, from each cloud platform, transforming the business to efficient levels by reducing TCO and delivering agility to its stakeholders.

The use cases revolve around the following few tasks performed by consumers and back office reps or managers

- Consumer places an Order via Oracle Commerce Cloud (OCC) , Order is pushed to Oracle ERP Cloud

- Abandoned cart is integrated with Oracle Sales Cloud or any sales application to capture the info as a Lead or an Opportunity

- Chatbots integration with OCC demonstrates it extended features integrated with Oracle Service Cloud or ERP Cloud

and many more that’s illustrated in the following video

Begin the journey to transform your business by simplifying cloud integrations using the solutions developed by iBizSoft and explore further how these new products can work in conjunction with your existing platforms in a Hybrid Integrated model.