Life Fitness – iStore and iSupport One-Site Integration
iBizSoft has developed solution to enable iStore with Self-service platform for Life-Fitness(parts.lifefitness.com) to create service requests, retrieving install base information, checking and ordering parts under-warranty, requesting technician visits, user-management and delegation of responsibilities, and checking stats of service request created. The functionalities are closely integrated with the iStore Parts Web-Store and provide more robust design and user-experience than standard iStore and iSupport integration.
Part Selection Process
The customers are allowed to navigate through facilities i.e. installation location, retrieve installed equipments with serial numbers and view details. The serial numbers can be viewed as list of parts along with product detail. These parts can also be filtered by assemblies and structural design of the assemblies with the parts included. The customer can also download product manual as PDF for the current assembly. These functionalities provide customer one-stop shop for parts ordering and installation guide.
The customer can add required parts with appropriate quantity to the cart, which includes warranty check, refurbished parts suggestion, and super-seeded parts suggestions. When user enters an item to the cart, price for an item is zero if item is covered under warranty and user is not deviated from the current page, which allows user to maintain his state of shopping.
Checkout Process:
Shopping cart containing warranty and non-warranty parts can be processed through same check-out process. Parts added to the cart are displayed with respective serial number and price which allows user to identify warranty parts and equipment being ordered for. When customer checks-out cart, additional steps are presented to the customer for requesting technician-visit against equipment and problem description for warranty parts. All parts are grouped in to the serial number and serial numbers are grouped into the facility addressed for ease of customer understanding of parts being ordered. Based on customer’s selection of the technician-visit, travel and labor charges are also displayed against facility and serial numbers respectively.
The checkout process is reformulated for making shopping as easy as possible for the customer, while providing most options and flexibilities to the customers. The shipping and billing pages are also modified to select required address from the same page, and presenting more information such as restricted shipping methods, and addresses. The checkout process validates and restricts user to select ground shipping for hazardous and non-consumable parts, and user may not want to provide shipping address incase technician visit is requested and all parts to be shipped directly to the technician. The customer is allowed to select payment method credit card and invoice based on the restrictions defined for the customer e.g. the customer can be restricted to place order only using credit card, and certain customer must provide PO Number.
The order review page presents all data grouped by serial number including warranty, non-warranty, travel charges, labor charges, etc.
When customer places an order, based on the parts and equipments’ serial numbers, various service requests may be with technician visit and iStore Sales order are created and displayed on the Order Confirmation page. The order creation also registers credit card information on the service requests created selected during billing page. Based on the type of service-request task creations, task and dispatcher assignment, parts-posting and charges application is also performed for expedited processing of the service requests.
Service and Order History:
The Order History link also presents user with similar search criterions like order number, date range, facility, etc. The order history search result is displayed with Order Number, Status, and more information. Customer can view more information such as shipping and billing address, order total, status, and line details including part number, part description, tracking number, etc. When user clicks on tracking number UPS website is opened with shipping details and further tracking information.
iBizSoft has developed solution to enable iStore with Self-service platform for Life-Fitness(parts.lifefitness.com) to create service requests, retrieving install base information, checking and ordering parts under-warranty, requesting technician visits, user-management and delegation of responsibilities, and checking stats of service request created. The functionalities are closely integrated with the iStore Parts Web-Store and provide more robust design and user-experience than standard iStore and iSupport integration.
The customers are allowed to navigate through facilities i.e. installation location, retrieve installed equipments with serial numbers and view details. The serial numbers can be viewed as list of parts along with product detail. These parts can also be filtered by assemblies and structural design of the assemblies with the parts included. The customer can also download product manual as PDF for the current assembly. These functionalities provide customer one-stop shop for parts ordering and installation guide.
The customer can add required parts with appropriate quantity to the cart, which includes warranty check, refurbished parts suggestion, and super-seeded parts suggestions. When user enters an item to the cart, price for an item is zero if item is covered under warranty and user is not deviated from the current page, which allows user to maintain his state of shopping.
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