Oracle Service Cloud integration with Oracle E-Business Suite

Oracle Service Cloud web-based Cloud Experience provides a rich online customer experience solution so consumers can research, purchase or resolve issues from any device. Imagine the potential of a solution, offered by iBizSoft, when the same rich online customer experience is integrated with a robust and scalable Oracle Teleservice application. You will be setting a new standard for best-in-class user-interface service by allowing your customers to interact on their own terms while you increase conversions and lower service cost integrated with the best in the industry install-base and scheduling functionalities from Oracle Service.

Oracle Service Cloud is an ideal front-end for receiving and chronicling customer interactions initiated by phone, web, chat, email or social media. Customer service agents can use it to interact with customers, track the status of open issues, or with the right integration order replacement parts and dispatch technicians to customer locations. Links with the ERP system ensure a seamless flow of data and functions

iBizSoft’s Oracle Service Cloud (RightNow Knowledgebase) integration with Endeca offers a powerful combination for the Oracle Cloud and Oracle Commerce users in guided search functionality. Endeca users know its Guided Search is the most effective way for customers to dynamically explore the storefront and find relevant and desired items quickly. Considering RightNow’s (Oracle Service Cloud) knowledgebase is open to Endeca’s guided search functionalities, this integration offers a powerful guided search functionality. Value adding Features

- Search for Oracle Service Cloud knowledgebase article on an Endeca based website
- Extract Oracle Service Cloud knowledgebase data into Endeca MDEX engine
- Generate reports from the Oracle Service Cloud interface
- Convert RightNow XMLs to Endeca compatible XML files

Reach out to sales@ibizsoftinc.com to learn more about the integration between Oracle Service Cloud with Endeca and E-Business Suite. http://ibizsoftinc.com/Demo/RightNow_EBS_Integration.php