Troubleshooting ATG – Part I

As iBizSoft is getting ready to deploy an ATG site, our team of ATG experts would like to share a few troubleshooting tips to resolve errors related to ‘ant all’ or issues related to shipping methods.

We would come up with these kind of tips in future newsletters, this article being the first set of troubleshooting tips.

1. Symptom: When building using ant all you get “Failed to create task or type dynamoclasspath”
Cause: DYNAMO_HOME environment variable not set.
Solution: Set the DYNAMO_HOME environment variable to “path to ATG/ATG10.2/home”
Add “DYNAMO_HOME/bin” to PATH environment variable.

2. Symptom: While placing order you get message “Shipping method not selected”
Cause: ShippingMethod property of ShippingGroup bean is not set.
Solution: Set the ShippingMethod property of ShippingGroup bean. You may use AvailableShippingMethods droplet to get the shipping methods. The shipping methods are set using properties file for each method. These files are likely to be under the pricing directories.

For CRS the files are at “/path to ATG/ATG10.2/CommerceReferenceStore/Store/EStore/src/config/atg/commerce/pricing/shipping/