Since early 2017, iBizSoft team has been diligently putting getting various functionalities of Oracle Cloud platforms such as Commerce, Service, ERP, Social, Marketing and Sales, providing holistic approach to various businesses, demonstrating the value of being a 1-stop-Oracle-shop for various departments of the business.

We, at iBizSofft, developed a bunch of use cases, typically implemented or followed at various levels of a business, for eg.

Streamline your enterprise business processes with Enterprise Resource Planning (ERP) Cloud. With ERP Cloud Financials, Procurement, Project Portfolio Management and more, you can increase productivity, lower costs, and improve controls.

With iBizSoft's team skills and automated scripts, that take care of seamless migration from Oracle E-Business Suite to Oracle ERP Cloud , you are guaranteed of the following :

Reach out to our Oracle Cloud Practice team by emailing
OracleCloudPractice@ibizsoftinc.com View demo

A chatbot is a computer program which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thus adding an Artificial Intelligence angle to eCommerce. This also helps in quick conversions, increasing online revenue. On some of the interactive eCommerce sites, Chatbots are also called Virtual Assistants.

Integrating Chatbots with a scalable, robust Oracle Commerce Cloud storefront gives end users the flexibility to be able to chat for immediate and important questions they may have when browsing the storefront.

Consumers would be able to ask questions related to the status of their Service Requests and Orders, with answers being displayed by the Chatbot engine based on the backend setups. Chatbot can be setup in such a way that any request related to the Service Requests can be integrated with Oracle Service Cloud. Similarly any request related to Orders can be integrated with Oracle ERP Cloud. There are many such useful features offered with this integration, taking Oracle Commerce Cloud to a higher level of Customer Experience.View demo

Are you already using Oracle iStore for your organization's online presence and wanting to grow your online presence? With Oracle Commerce Cloud, you can build a flexible, feature-rich storefront and get to market fast, with an acknowledged, trusted partner managing the technology and infrastructure that keep your business running.

Since 2001, iBizSoft team has implemented 200+ eCommerce sites using Oracle iStore, on-premise eCommerce product that's integrated with more than 20+ Oracle E-Business modules such as Order Management, Inventory, Pricing and many others.

With the advent of Cloud and with plenty of Oracle Cloud related applications, iBizSoft realized the need to assist their existing Oracle iStore customers to Oracle Commerce Cloud without affecting their current online presence, at the same time getting the best experience when using a Cloud application. With Oracle Commerce Cloud, integration to Oracle E-Business Suite modules is possible via Oracle's PaaS services (Platform as a Service), which also means customers are not going to loose out on the tight integrations provided by Oracle iStore (with Oracle EBS).

Checkout the simple tool built by the iBizSoft team. Reach out to Robert Hayes (rhayes@ibizsoftinc.com) to discuss this unique migration path, saving you the annual support and maintenance fee, increasing your online revenue with enhanced customer experience that Oracle Commerce Cloud offers. View demo

Oracle Commerce Cloud (OCC) has added functionalities and features to launch a B2B online store. Merchants can launch their B2B site with customers' information setup via the OCC dashboard. Customers in turn can login using the username / password setup by the OCC Administrator and start shopping.

Click on the link below to go over the steps involved to configure a B2B user.

Reach out to Rob Hayes (rhayes@ibizsoftinc.com) to schedule a call to go over Oracle Commerce Cloud features in detail. View demo

Every B2C site has a feature for Guest to place orders online. With Oracle Commerce Cloud, this feature can be enabled using a small change in the widget of the online store.

Click on the link below to go over the steps involved to configure B2C Guest Checkout.

Reach out to Rob Hayes (rhayes@ibizsoftinc.com) to schedule a call to go over Oracle Commerce Cloud features in detail. View demo

Oracle Cloud is a hosting platform where Oracle Applications such as ERP Cloud, HCM, Cloud Commerce etc are hosted. Besides these applications, Oracle Cloud also provides services like PaaS (Platform as a Service), SaaS (Software as a Service), IaaS, JCS/ICS (Integrated Cloud Services) This combination of applications and services provide a robust environment for an organization's IT requirements. However, seamless integration of these disparate and discrete applications on cloud or on premise or from the same vendor or from a third party vendor is a critical business requirement which hasn't been accomplished successfully.

Businesses require seamless flow of information and data throughout the organization. iBizSoft team has implemented integration of various Oracle Cloud applications with third party vendor applications. This article discusses one such integration between Oracle Commerce Cloud(OCC) and Authorize.Net Payment Gateway. OCC is a cloud-based e-commerce platform and Authorize.Net is a third party credit-card payment gateway. Shopping cart applications developed on OCC platform make credit card payments through Authorize.NET Gateway.

There are two technical features that allow the integration between these two applications - WebHook in OCC and RESTful APIs from Authorize.NET Payment Gateway. When an OCC e-commerce shopping cart order is submitted for payment, the OCC platform calls the Web Service API configured in the WebHook for Payment Gateway. The Authorize.NET Payment Gateway processes this information and returns success or error message back to OCC. If the payment is successful, then OCC will continue completion of OCC order processing and send it for shipping. The order stays in an incomplete state, if there's an error when processing the Credit Cards. Highest level of security is maintained between the two applications. OCC is hosted on Oracle Cloud platform behind a firewall and communicates with third party applications using Secured Socket Layer (SSL) over HTTPS, wherein SSL encrypts data before transmitting the data within the cloud ecosystem. The receiving client decrypts this data with Private-Public key combination.

iBizSoft is agnostic to Cloud technology and the payment processors or gateways. We are a 1-stop-shop for all your functional and technical needs. After having implemented 200+ eCommerce sites that include EBS integrations, iBizSoft team shows the finesse to adapt to any technology in less than 2 weeks.

Reach out to sales@ibizsoftinc.com to learn more about this integration. View demo

Oracle Service Cloud web-based Cloud Experience provides a rich online customer experience solution so consumers can research, purchase or resolve issues from any device. Imagine the potential of a solution, offered by iBizSoft, when the same rich online customer experience is integrated with a robust and scalable Oracle Teleservice application. You will be setting a new standard for best-in-class user-interface service by allowing your customers to interact on their own terms while you increase conversions and lower service cost integrated with the best in the industry install-base and scheduling functionalities from Oracle Service.

Oracle Service Cloud is an ideal front-end for receiving and chronicling customer interactions initiated by phone, web, chat, email or social media. Customer service agents can use it to interact with customers, track the status of open issues, or with the right integration order replacement parts and dispatch technicians to customer locations. Links with the ERP system ensure a seamless flow of data and functions

iBizSoft's Oracle Service Cloud (RightNow Knowledgebase) integration with Endeca offers a powerful combination for the Oracle Cloud and Oracle Commerce users in guided search functionality. Endeca users know its Guided Search is the most effective way for customers to dynamically explore the storefront and find relevant and desired items quickly. Considering RightNow's (Oracle Service Cloud) knowledgebase is open to Endeca's guided search functionalities, this integration offers a powerful guided search functionality. Value adding Features

Reach out to sales@ibizsoftinc.com to learn more about the integration between Oracle Service Cloud with Endeca and E-Business Suite. View demo

Configure Price Quote (CPQ), or Big Machines (before the Oracle acquisition) helps companies improve margins and increase sales productivity. It is a flexible, scalable, enterprise-ready solution that enables organizations to accurately capture orders for complex products/services and generate quotes within minutes.

Let us consider a typical sales cycle wherein the customer calls the sales person and requests a quote for a product. The sales person logs in to the CPQ Cloud application and prepares the quote. This product can either be available off-the-shelf or has to be assembled based on the customer's requirements. As part of the quotation process, CPQ gets the product's and/or its components information from back end system like E-Business Suite (EBS) or other SCM applications. Once the quote is completed it is sent to the customer and when it is approved, the sales person converts the quote into an order. At this point, CPQ submits the order to EBS for its fulfillment to the customer./p>

There are two integration points in the above scenario. The first integration point is when CPQ has to pull information from EBS like product availability, product price etc. and the second is when CPQ has to push information into EBS when submitting an order. In both cases, EBS will have Web Service API interfaces for CPQ to call. We have implemented the push-integration of calling EBS web service to submit an order from CPQ.

When an quote is submitted to create and order, an 'order_action' process begins in CPQ. This 'order_action' is configured to call a BML (Business Markup Language) function 'InvokeWebService', This BML function is configured to call EBS Web Service URL defined in CPQ's 'INT_SYSTEM_DETAILS' data table. The quote data is defined as a SOAP packet and sent to EBS as body of the web service call. All the mapping between the CPQ Quote fields and EBS order fields are implemented in this web service. Once the order is created in EBS, order information is returned to CPQ and displayed on Quote Transaction Page.

All information is encrypted and transmitted over internet using SSL (Socket Secured Layer) over HTTPS.

In summary, key technical integration points between CPQ and EBS are:

Reach out to sales@ibizsoftinc.com to learn more about the integration between Oracle CPQ and E-Business Suite. View demo

So what's the best way to learn features & functionalities in Oracle's Order Management Cloud - Purchase It ! iBizSoft team took almost 3 months to understand the various features of Order Management Cloud. Compared to Oracle EBS Order Management, the cloud-version has miles to go.

There are a bunch of extensions that iBizSoft team developed for EBS Order Management, however the same extensions could take some time to show up in the Cloud version. View demo

iBizSoft has been implementing Oracle iStore since 2001. With more than 100+ iStore implementations to its credit for customers like Starbucks, TempurPedic, TaylorMade, BIC, LifeFitness and many such marque organizations around the globe.

iBizSoft team developed a unique integration between iStore and Solr, the Open Source Search Engine or Platform. Solr runs as a standalone full-text search server. Using iStore Catalog, iBizSoft team deployed Solr integration with iStore, improving the Search features such as Type Ahead, Spell Check and also be able to display facets or filters on the left side of a catalog page. Along with a responsive design, the integration between iStore and Solr has increased site visits thus increasing the online revenue.

Imagine one of your vendors or dealers having to place orders on a B2B Online Store (built using iStore), using a clunky slow desktop, compared to walking around with an iPad and being able to place orders in just few taps on the iPad. View demo

iBizSoft has been implementing Oracle iStore since 2001. With more than 100+ iStore implementations to its credit for customers like Starbucks, TempurPedic, TaylorMade, BIC, LifeFitness and many such marque organizations around the globe.

iBizSoft team developed a unique integration between iStore and Solr, the Open Source Search Engine or Platform. Solr runs as a standalone full-text search server. Using iStore Catalog, iBizSoft team deployed Solr integration with iStore, improving the Search features such as Type Ahead, Spell Check and also be able to display facets or filters on the left side of a catalog page. Along with a responsive design, the integration between iStore and Solr has increased site visits thus increasing the online revenue.

Imagine one of your vendors or dealers having to place orders on a B2B Online Store (built using iStore), using a clunky slow desktop, compared to walking around with an iPad and being able to place orders in just few taps on the iPad. View demo

iBizSoft team has been implementing Oracle iStore B2B solutions for organizations such as Starbucks, Lifefitness, McGrawHill, BIC and many other Fortune 1000 companies around the globe.

iBizSoft team developed a unique integration between iStore and Solr, the Open Source Search Engine or Platform. Solr runs as a standalone full-text search server. Using iStore Catalog, iBizSoft team deployed Solr integration with iStore, improving the Search features such as Type Ahead, Spell Check and also be able to display facets or filters on the left side of a catalog page. Along with a responsive design, the integration between iStore and Solr has increased site visits thus increasing the online revenue.

Oracle Commerce (ATG) is being used by global retailers such as Neiman Marcus, JC Penny, Michael Kors, Vodafone, AT&T and many others using its B2C eCommerce solutions that provide merchandising, marketing, content personalization, automated recommendations and many such retail-related services which is not implemented for a typical B2BeCommercesite. Read rest of the article

Oracle Endeca integration with Oracle iStore 11i or R12 offers all the required functionalities to empower an iStore site. Read rest of the article

EBS R12 has a common accounting engine for all subledgers called Subledger Accounting (SLA). There is also a platform for customers to generate accounting for all their non-Oracle Apps transactional systems using a rule based system called Financial Accounting Hub (FAH) which exposes the SLA rules engine to external systems which enables bringing those into EBS and generating the accounting for multiple systems in one place, using standardized, transparent accounting rules. Read rest of the article

Fusion provides a way for Peoplesoft, EBS and JDEdwards customers to move to Fusion in an incremental manner, consolidating data from several GL instances into one Fusion system. The result is Fusion Accounting Hub (FAH). This article describes the Fusion Accounting Hub (FAH) functionality.

Reach out to sales@ibizsoftinc.com to find out more about the Fusion Accounting Hub (FAH).

Oracle Fusion Cash Management provides a Bank Statements and Reconciliation work area to view Process Warnings and Errors, view Bank Statement Reconciliations that are complete and incomplete, and from the Process Monitor, view and resubmit processes. This article describes the setup of Cash Management functionality in Fusion Financials.

Reach out to sales@ibizsoftinc.comto find out more about the Fusion Financials - Cash Management.

This article describes the setup of Asset Management functionality in Fusion Financials.

Reach out to sales@ibizsoftinc.comto find out more about the Fusion Financials - Asset Management.

Many of the new age sites offer the personalization feature on the merchandise sold. For eg. an end user would like to personalize a pen, that's being sold on the site, by uploading a graphical logo and getting it imprinted on the pen as a final product, before placing the order. This feature has increased the web traffic tremendously, as traditional shops do not provide this feature in every walk-in store. This feature is useful for both B2B and / or B2C sites

iBizSoft team has deployed this feature using the standard components / properties offered by Oracle Commerce.View demo

In a typical B2B environment it's a normal requirement for Organizations requesting to share a cart within the organization's B2B users or to be able to share a cart with their distributors who is affiliated to that organization.

By Sharing a Cart, personnel within the same organization is able to view the items in the cart saving considerable time browsing the catalog and placing an Order. This functionality is useful if the items in the Cart needs to be approved before it can be purchased.

Reach out to sales@ibizsoftinc.com to find out more about Sharing a Cart in Oracle Commerce.View demo

For many B2B implementations, typically there is an Order approval process to ensure the customer (or a buyer / purchaser) has met with the Payment terms of the merchant. This approval process needs to be built for any Oracle Commerce implementation.

iBizSoft team has provided with the entire Order Approval process flow by using components / properties relevant to Order approval in Oracle Commerce.

Reach out to sales@ibizsoftinc.com if interested in learning more about this solution.View demo

Oracle Endeca Latitude or OEID (Endeca Information Discovery) enables agility and drives innovation through enterprise self-service discovery, which lets a user upload and combine any type of data.

Using OEID with Oracle EBS modules, such as Order Management or Inventory, is already part of a release in EBS R12.2. iBizSoft has extended the capabilities of OEID for Oracle iStore, by providing the data available in OEID engine for Oracle iStore Search functionality.

With this integration, standard Oracle iStore Search capability is replaced with OEID's structured data presentation.

Reach out to sales@ibizsoftinc.com if interested in learning more about this integration.Read rest of the article

The potential offered by Oracle Commerce that lets users download a Mobile App can be enormous, specially where there are multiple mobile apps that are downloadable from a single Oracle Commerce Store, after the user is authenticated.

iBizSoft team developed an entire Oracle Commerce (ATG) application that lets merchants administer the site to upload or manage the Mobile apps and users can download the same app on any mobile device such as iPhone, iPad, Android etc.

Reach out to sales@ibizsoftinc.com if interested in learning more about this solution.View demo

In Oracle Fusion Financials, suppliers are modeled as a global entity and are not created within a business unit or within any other organizational context.

Supplier Sites:

Reach out to sales@ibizsoftinc.com to find out more about the creation of Supplier Models and Payment Terms in Fusion FinancialsView demo

iBizSoft's Oracle Service Cloud (RightNow Knowledgebase) integration with Endeca offers a powerful combination for the Oracle Cloud and Oracle Commerce users in guided search functionality.

Endeca users know its Guided Search is the most effective way for customers to dynamically explore the storefront and find relevant and desired items quickly. Considering RightNow's (Oracle Service Cloud) knowledgebase is open to Endeca's guided search functionalities, this integration offers a powerful guided search functionality.

Value adding Features

Reach out to sales@ibizsoftinc.com to find out more about the integration of Oracle Service Cloud with Endeca.View demo

ERPIntegra, for Oracle ATG Web Commerce, provides a dashboard for users / merchants to integrate a standalone eCommerce store developed in Oracle ATG Web Commerce with Oracle E-Business Suite.

Reach out to sales@ibizsoftinc.com to find out more about the integration of eCommerce store developed in Oracle ATG Web Commerce with Oracle E-Business Suite.Read rest of the article

For many of the capabilities that exist in Oracle EBS R12 Financials, Fusion Financials has a different way of meeting the same functional requirements. Some examples are Responsibilities and Security, Setup, and Reporting which are quite unlike EBS. Fusion handles these three areas in a much better way than EBS.

Reach out to sales@ibizsoftinc.com to find out more about the integration of eCommerce store developed in Oracle ATG Web Commerce with Oracle E-Business Suite.Read rest of the article

Oracle ATG 10.2 provides a simple easy-to-use user interface to create Promotion and Coupon Codes. The iBizSoft team has gone a step further by having these Promotion Codes, setup in BCC, validated against the promotion codes in Oracle EBS or any other backend system using this functionality.

This demo link illustrates the steps involved in setting up Promotions and Coupon codes in ATG. Our team will follow up this article with the information on how the Promotion code integration between ATG and EBS has been achieved via SOA or SOAP interfaces.

Reach out to sales@ibizsoftinc.com to find out more about the Promotions integration from ATG to EBS.View demo

ATG CSC or Commerce Service Center offers the same functionalities that are typically offered by an ATG CRS site, with the difference that a CSC User Interface could be more useful for the internal Customer Service reps. It has all the functionalities such as Searching for a Product, Add it to the Cart, picking Shipping / Billing addresses and Placing an Order.

Reach out to sales@ibizsoftinc.com to find out more about the CSC integration with RightNow.Read rest of the article

ATG Commerce Service Center (CSC) is comprised of customer-facing (or production) and agent-facing clusters. The customer-facing cluster contains the customer store, ATG Commerce, ATG Self Service and other client facing components. The following instructions describe how to set up ATG Commerce Service Center. If you are installing ATG CSC with an existing installation of ATG Commerce, refer to the Configuring ATG Commerce Service Center with ATG Commerce section.

Reach out to sales@ibizsoftinc.com to find out more about Setting Oracle ATG Commerce Service Center.Read rest of the article

Oracle ATG Commerce 11.0 was released couple of weeks back. In the interim, if you are an ATG 9.X user this white paper would give you more insight on the new features of ATG 10.X. iBizSoft team has been involved with Oracle ATG the past couple of years and have found compelling reasons to propose Oracle ATG for our current customer base.

Reach out to sales@ibizsoftinc.com if you are interested in knowing more about this implementation. Read rest of the article

Oracle ATG 9.X to 10.X involves significant amount of mandatory steps and tasks. This article discusses in detail the following tasks involved

Reach out to sales@ibizsoftinc.com if you are interested in knowing more about this implementation.Read rest of the article

Users implementing ATG can use ready made solutions for various functionalities related to ATG deployment in various verticals such as Telecom, Retail, Manufacturing etc. These solutions cut down ATG development considerably. iBizSoft team has built these pre-packaged solutions using the standard and best practices contributing considerable amount of time on quality and efficiency of the functionality.

Reach out to sales@ibizsoftinc.com if you are interested in knowing more about this implementation.Read rest of the article

Many of you have implemented and used the Commerce Reference Store (CRS) that's the end user facing demo ATG site that comes with the out-of-the-box installation of ATG 10.2 or 9.X. ATG Business Commerce Reference (BCR) applicaiton demonstrates features and functionality of Oracle ATG Web Commerce that can be deployed for a B2B site.

BCR is based on rich functionality of Commerce to provide a foundation and a guide to quickly and easily create an innovative and commerce-intensive site for B2B Users.

Click on this link to know more about the steps involved in setting up a Business Commerce Reference site.View demo

iBizSoft's ATG and Endeca experts deployed a solution for ATG users on 9.X, who can benefit by integrating Endeca 3.1.2 with ATG 9.X. Using Endeca Assembler APIs provided by Endeca 3.1.2, the integration that exists between ATG 10.2 and Endeca can be back ported. Read rest of the article

There are innumerable sites in the financial industry which has important information for the users under certain age group, belong to a particular region and based on gender. When users log in to these sites, it becomes imperative only pertinent information related to that user is displayed. Read rest of the article

PCI compliance is an urgent requirement for all types of organizations, small to large conglomerates. iBizSoft partners with many payment processors around the globe to ensure Oracle Applications, processing Credit Card transactions, are PCI compliant. Read rest of the article

iBizSoft team is involved with an organization popular for its navigation related products that requires integrating various EBS modules with a Netherlands based payment processor. This ensures all sales of products and services were paid-for via this payment processor. These included Shippable items and services (like maps, updates etc), serviceable items and also free over the air updates. Over and beyond, their operations are spread worldwide and this solution consolidates all transactions via the payment processor for best possible rates based on volumes. Read rest of the article

Service Oriented Architecture (SOA) integrations with Oracle E-Business Suite can either be custom integrations that you build yourself or prebuilt integrations from Oracle. For more information about the differences between the two options for SOA integrations, see this previously-published certification announcement. Read rest of the article

The application demonstrates a Check book order process in a Banking environment implemented using Oracle BPM work flow. Using Oracle BPM, the process can be easily tweaked and the approval process become more transparent and flexible.

Reach out to support@ibizsoftinc.com or sales@ibizsoftinc.com to know more about Development or Consulting expertise. Read rest of the article

The Oracle BPM application demonstrates the integration between Oracle BPM and E-Business Suite HRMS module. The leave request is initiated and approved within Oracle BPM and is finally imported and posted into EBS.

Reach out to support@ibizsoftinc.com or sales@ibizsoftinc.com to know more about Development or Consulting expertise. Read rest of the article

The demo outlines the functionality of Oracle Social Relationship Management (SRM) integrated with an ATG Site to allow businesses to track the social chatter and better communicate with target audience. It helps site admins and social marketers to better connect with clients - both existing and potential.

Reach out to support@ibizsoftinc.com or sales@ibizsoftinc.com to know more about Development or Consulting expertise. View demo

Interested in knowing how you can leverage your investment on Oracle Endeca investment by being able to sell Oracle Configurator models online, contact support@ibizsoftinc.com or sales@ibizsoftinc.com. Our team can demonstrate a working demo illustrating Parts search, model search from with in Endeca (MDEX engine) using its faceted-search algorithm and also be able to place an Order for the same. This would be especially useful for B2B organizations who have implemented Oracle Configurator and have plans to implement Oracle Endeca to take their business to the next level by increasing their online presence.

Reach out to support@ibizsoftinc.com or sales@ibizsoftinc.com to know more about Development or Consulting expertise. View demo

From what our team has seen, it should take only a few months for SMEs (small to medium size enterprises) to deploy a Custom ATG site, with a particular branding, if SMEs are inclinded to use CRS as the framework to deploy their production website. Jewelsformoms.com is one such website deployed for a customer of iBizSoft.

Click here to know more about the various steps involved in deploying a custom catalog with media files to bring up a site similar to https://demostores.ecomchain.com/site/5812d7062ee0745d70a05389/#!/.

Reach out to support@ibizsoftinc.com or sales@ibizsoftinc.com to know more about Development or Consulting expertise. View demo

Click here to learn more on creating an Endeca Landing page with promotional campaigns, image management etc.

Reach out to support@ibizsoftinc.com or sales@ibizsoftinc.com to know more about Development or Consulting expertise. View demo

ATG Release 10.2 comes with an out of the box store called Commerce Reference Store (CRS), which has all the features that an end user can expect for a B2C site. However, there's some changes or extensions that an ATG developer will need to implement for an ATG site to look or perform as per the requirements.

There are multiple ways of achieving the look and feel changes. iBizSoft team took an approach that was found to be easier to deploy. Our team may share the details of the other approaches as well, if they think there are better approaches to deploy a change to the landing page or the home page.

Refer to the URL:

http://ibizsoftinc.com/Demo/ATG_Promotional_Content_Demo.php to learn about the various steps required to deploy a custom ATG site. Reach out to support@ibizsoftinc.com or sales@ibizsoftinc.com to know more about Development or Consulting expertise. View demo

Computer telephony integration, also called computer telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and acomputer to be integrated or coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.

The following slides will demonstrate one such CTI application, called Thin Connect (a proprietary product of Interact CRM Inc.), integrated with Oracle's RightNow Cloud based technology. Typically a Customer Service Representative (CSR) would receive a call if she / he is logged into the Thin Connect application and the CSR would receive the call on the same desktop that has launched the RightNow application. iBizSoft team has also integrated Oracle RightNow to the backend Oracle Service functionalities.

Reach out to support@ibizsoftinc.com or sales@ibizsoftinc.com to know more about Development or Consulting expertise. View demo

The article gives the detailed steps to create an Endeca Information discovery ETL graph and the studio application to display Fulfillment data for customers, including the item details. The Fulfillment system being used in this application is the Oracle EBS 11i ERP.

The ETL graph will extract the Fulfillment details and related information from the ERP system, customer and item details and upload it to the Endeca Information Discovery domain. The information is accessible via the Studio application where the users will be able to drill down and research the delays its potential causes and/or bottlenecks in the system.

Reach out to support@ibizsoftinc.com or sales@ibizsoftinc.com to know more about Development or Consulting expertise. Read rest of the article

ATG provides a bunch of components / methods for Tax Calculations and other functionalities like Shipping Charges, Payment Methods etc. Let's take a quick look at how a Tax Processor or Calculator can be used to show up on an ATG Site. Read rest of the article